Is your airport ready for the connected traveller? | The Insight Files | Scoop.it

The 11th edition of the Airport IT Trends Survey looks at data for 2014 and beyond. The survey reveals how airports are rising to the challenge of meeting the expectations of the connected traveller, including topics such as IT investment, mobile apps and business intelligence. Notably, 50% of airports provide flight updates via mobile, with 66% of airports forecast to provide mobile alerts to passengers for travel disruption over the next three years. Additionally, by 2017 89% of airports will be using business intelligence analysis to conduct Airport Service Quality Analysis.