The Insight Files
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The Insight Files
Consumer trends and news curated by Tourism Australia
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Where did Australia place on Asia-Pacific’s most connected airport?

Where did Australia place on Asia-Pacific’s most connected airport? | The Insight Files | Scoop.it

Indonesia's capital, Jakarta International Airport has been voted as the Asia Pacific's most connected airport, following the release of the OAG Megahub Index. The airport was joined in the top 50 list by 16 other contenders from the Asia-Pacific region. The top ten Asia Megahub airports were:

 

  1. CGK, Indonesia.
  2. HND, Japan.
  3. SYD, Australia.
  4. DEL, India.
  5. SIN, Singapore.
  6. BOM, India.
  7. HKG, Hong Kong.
  8. MEL, Australia.
  9. KUL, Malaysia.
  10. PEK, China. 
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Passenger personas at airports

Passenger personas at airports | The Insight Files | Scoop.it

More than half of U.S. air travellers (58%) define themselves as ‘careful planners’ who feel better when they are in control throughout the journey, and only 12% characterise themselves as 'open-minded adventurers.' These are the findings of SITA's 2015 passenger survey of 1,411 US travellers travelling through 46 international airports across the U.S. which represent 75% of U.S. passenger traffic. Respondents were asked to identify their travel persona among a set list of four travel profiles. Recent advancements in air travel technology such as airline apps, travel process automation and in-flight WiFi, make the 18% who identified themselves as 'independent and hyper-connected happy.' Find out more.

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Time for the communicative airport to take flight

Time for the communicative airport to take flight | The Insight Files | Scoop.it

Today's travellers now expect airports to keep them informed through mobile technology – before, during and after their trip. Of the more than 2,000 travellers FlightView surveyed, 93% said they want airports to push alerts to them on important day-of-travel information. While travellers still value and look to flight boards at the arrival and departure times and gate information, what they value most is consistent and proactive information pushed to their mobile devices throughout the day of travel. Specifically, of the travellers surveyed:


  • 84% expect airports to keep them updated on their flight status.
  • 79% want updates on security wait times.
  • 48% would value updates on traffic delays.
  • 38% want to be kept updated on the weather at their destination city.
  • 24% want updates on parking capacity.
  • 16% would value being sent information on available airport amenities.


Find out more.

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Technology is king of the airport

Technology is king of the airport | The Insight Files | Scoop.it

Travel Weekly talks to SITA’s Ilya Gutlin about travellers, technology, and the future of flying. SITA is confident the future of the industry is in good hands, with technology stepping in as a major game changer in all flying arenas. There are many customer-focused innovations in aviation promising significant changes. For example, SITA's trial with Virgin Atlantic of wearable technology, including Google Glass and Sony Smart watches, demonstrating great potential to enhance passengers' travel experiences. The industry is shifting to meet the needs of travellers. According to the 2014 SITA Air Transport World Passenger Survey, 97% of passengers carry a smartphone, tablet or laptop when they fly, and one in five travels with all three. Passengers desire more self-service options, with 65% being interested in self-bag drop and 63% preferring to use a self-boarding gate than the current procedure.

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Asia-Pacific airports where passengers love smartphones

Asia-Pacific airports where passengers love smartphones | The Insight Files | Scoop.it

Airports, airlines and retailers are keen on learning how smartphone usage plays out at airports in the Asia Pacific region given the prevalence of mobile booking throughout the area. AdNear has released a report looking at travellers' smartphone engagement in terms of how long they use Wi-Fi, at twelve major airports in nine countries across the Asia Pacific, including Melbourne and Sydney airports. Overall, males had a higher percentage of smartphone engagement than females across the airports. Australia's airports had the highest percentage of engagement for female travellers, while the Indian airports had the lowest. Sydney Airport had the lowest engagement time while Singapore's Changi had the highest. Click here to download the full report.

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Lori Wilk's curator insight, January 4, 2015 10:54 AM

There is no ignoring #mobile. Growth scheduled to keep climbing. If not today there will soon be more mobile devices that people on the planet. Are you reading this on your #smartphone ? 

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Australian airports attract passengers

Australian airports attract passengers | The Insight Files | Scoop.it

Australia's two biggest airports continue to benefit from a boom in travellers, with visitors from Asia, the UK and the USA arriving in droves. A record 39.7 million travellers passed through Sydney Airport's three terminals in 2015, up 3% on 38.5 million a year earlier. International passengers were up 4.3% at 13.7 million, while the domestic market rose 2.3% to 25.9 million, according to figures released by Sydney Airport. A handful of airlines started operating at Sydney airport in the year, including American Airlines and Hainan Airlines. Find out more.

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The world's largest airport mega hubs

The world's largest airport mega hubs | The Insight Files | Scoop.it

Some 22 U.S. airports, also some of the world's busiest for passenger traffic, are on OAG's list for the top 50 largest global mega hubs for the amount of connections they offer. Atlanta's Hartsfield-Jackson International Airport takes the top spot with its connectivity index ratio, a number which measures the amount of connections the airport offers to the destinations it services. The Asia-Pacific region claims one-third of these hubs, with Australia's Sydney Airport ranking at number 20. Within the Asia Pacific region, Sydney Airport comes in third position, while Melbourne rates at number eight. Find out more.

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What are travellers saying when they use social media at airports?

What are travellers saying when they use social media at airports? | The Insight Files | Scoop.it

Many passengers have their heads buried in a device or laptop as they wander around or wait at an airport. Frequently they are browsing or updating their social media channels - but is it to rant about delays, show off that they are heading away somewhere or just adding to the general noise of Twitter and Facebook? Geofeedia analysed hundreds of thousands of tweets and updates to establish what people are doing on those social channels at four major airports in the US: LAX, JFK, Dallas-Fort Worth and Chicago O'Hare. View the infographic above for the study's answers.

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Skytrax reveals the world's best airports

Skytrax reveals the world's best airports | The Insight Files | Scoop.it

From shopping, cleanliness, security and overall experience, Skytrax recently held its passenger choice awards to reveal the world's best airports. Singapore Changi Airport came in as the world's favourite airport, followed by Incheon International Airport and Munich Airport. On the Australian front, Brisbane Airport came in first, ranking at number 20 worldwide, and Sydney Airport following closely behind at number 21. The ranking is based on a customer satisfaction survey on 550 airports with submissions by over 13 million passengers worldwide. The survey asks passengers to evaluate airports on 39 factors of airport experience including check-in, border clearance efficiency, signage, transport availability, design, layout, shopping, service and dining options. Brisbane scored the highest in terms of offering the best airport staff in the Asia Pacific region.

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Six of the best: Airport lounges

Six of the best: Airport lounges | The Insight Files | Scoop.it

A sauna, a drink, a manicure, beautiful food – there's nothing like a five-star lounge to make you feel you have truly arrived. See which airport lounges made the list of the world's most luxurious and inviting, including the Qantas First Lounge at Sydney International Airport.

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