Euro passengers book online but check in face-to-face | The Insight Files |

European airline passengers like to us technology and 80% book their flights online, a higher rate than other parts of the world. In contrast however, when it comes to check-in, Europeans do so face-to-face at the airport more often than the global average. These are the findings of the 2016 Passenger IT Trends Survey by travel technology provider SITA. The survey, which was conducted across five European countries - France, Germany, Italy, Russia and Spain, representing nearly 60% of European travellers shows that just like the rest of the world, 85% of European passengers are happy. They are also happier at the steps of the journey where they have more choice and control in how they manage their trip. Find out more.