Dear hoteliers, the future of guest experience is NOT all about technology | The Insight Files |

The latest gold rush by hoteliers in the hospitality sector is being caused by technology. The world’s leading hotel groups are misguided in their belief that the future of hospitality, and the best way to create an emotional connection with guests and to make them feel happier, lies in technology. If hotels want to make guests truly happy and to make an emotional connection, they must go back to the spiritual roots of hospitality, as well as understand how people really feel, and what they need and want most, even though they might not admit it openly. Visit this page for techniques on how to enhance the future guest experience in the hotel sector.

Via Wendy Forbes