Passengers want more technology and control along their journey | The Insight Files |

Many airline passengers want to use technology to ensure they have more control over their journey, International Air Transport Association (IATA), the global airline industry group, reported in a recent traveller survey. The data mirrors the trend elsewhere, with passengers under age 45 generally preferring technological solutions over a human touch. IATA, which interviewed 7,000 travellers from 140 countries for its annual survey, found travellers younger than 24 value on-board Wi-Fi more than any other factor, while travellers between 25 and 44 are most interested in receiving timely e-notifications from airlines on flight and baggage status. Travellers older than 45 said they valued service from aircraft crews more than anything. Find out more.